Data Center Support Specialist

  • Next Gen Cyber LLC
  • Newberry Group, Inc. - St. Louis, MO
  • Apr 29, 2018
Full time Knowledge Management Customer Service and Technical Support

Job Description

Newberry Group is looking for a candidate who is flexible and looking to learn in a data center environment. The individual must have the following skills/provide the appropriate support:

Under general supervision, you will provide second-tier support to end users for either PC, server, or mainframe applications or hardware. You handle problems that the first-tier of help desk support is unable to resolve. You may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Your responsibilities will include:

  • Ensures customer satisfaction through the resolution of all issues and problems reported.
  • Produces plans, coordinate maintenance and upgrades in support of NITC Infrastructure and customers.
  • Optimizes the functionality of networks, systems, and reallocate resources independently without error resulting in no impact to our infrastructure or systems/availability.
  • Diagnoses and recoveres failed systems and applications individually and direct intermediate level personnel on the knowledge and skills required to perform the task based on expertise.
  • Accesses, executes, and modifies jobs and programs, make system and configurations changes, perform system IPL and Reboots via software and hardware methods, manage and respond to power and environmental power and air conditioning failures independently as a senior level IT Specialist.
  • Trains others

Job Requirement:

  • Must be able to work shift work to support 24x7x365 data center. This will include nights, weekends, and holidays.
  • Server Operating Systems LINUX (RedHat Preferably) , Windows, AIX, and UNIX
  • Storage Area Network (SAN) and/or Virtual Tape Libraries (VTL)
  • MVS, Z/OS, or Z/VM on the mainframe environment. The contractor must be able to independently modify configuration panels on the HMC and system consoles in support of customer request to perform system IPL’s, adjust resource availability or respond to WTOR messages.
  • Remedy ticketing suite or similar ticketing system, Solar Winds Network Monitoring tool, or a similar tool
  • ITIL Foundations V3 certification (within 90 days of hire)

Job Type: Full-time

Salary: $20.00 /hour

Required experience:

  • Linux: 2 years
  • Windows: 2 years