Supports the development, testing and configuration of BMC software, configuration management and reporting. The Remedy Developer will lead the implementation of the BMC Remedy IT Service Management (ITSM) suite and design the workflow solution. Provide data administration for Remedy ITSM application versions 8.x. Designs and implements build procedures that are used to support software product development and use. Develops software configuration standards and policies for Commission-wide use. Interfaces with client(s) to define problems, and propose solutions. Coordinate with organizations involved to develop, and maintain training material for end-users. Has ability to create reports and provide end user acceptance testing for system enhancements.
Bachelor’s degree in computer science, business, information systems or three (3) years of equivalent experience in a related field with BMC Certification.
Specific and recent hands-on implementation experience with Remedy ARS and Remedy ITSM suite is required, including Service Desk and Asset Management modules. Sound understanding and knowledge of IT Service management, and ITIL process management. Strong oral and written communication skills.
At least 3 years of relevant experience in Remedy support and development life cycle experience including systems application. Must be Familiar with database design, relational databases, SQL, Basic – ITIL methodology (ITIL v3 certification a plus).
Next Gen Cyber LLC is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Next Gen Cyber, LLC is a Cybersecurity Workforce Development Company dedicated to building the next generation of cybersecurity professionals. As part of our mission, we work closely with job seekers and employers to fill open positions requiring qualified cybersecurity talent. Partner with us as we strive to bridge the cyber talent gap.