Remedy Administrator

  • Next Gen Cyber LLC
  • Baltimore, Maryland, United States
  • Apr 29, 2018
Full time Risk Management Systems Development Knowledge Management Customer Service and Technical Support Network Services

Job Description

Duties:

Supports the development, testing and configuration of BMC software, configuration management and reporting. The Remedy Developer will lead the implementation of the BMC Remedy IT Service Management (ITSM) suite and design the workflow solution. Provide data administration for Remedy ITSM application versions 8.x. Designs and implements build procedures that are used to support software product development and use. Develops software configuration standards and policies for Commission-wide use. Interfaces with client(s) to define problems, and propose solutions. Coordinate with organizations involved to develop, and maintain training material for end-users. Has ability to create reports and provide end user acceptance testing for system enhancements. 
 
Education:

Bachelor’s degree in computer science, business, information systems or three (3) years of equivalent experience in a related field with BMC Certification. 
 
General Experience:

Specific and recent hands-on implementation experience with Remedy ARS and Remedy ITSM suite is required, including Service Desk and Asset Management modules. Sound understanding and knowledge of IT Service management, and ITIL process management. Strong oral and written communication skills. 
 
Specialized Experience:

At least 3 years of relevant experience in Remedy support and development life cycle experience including systems application. Must be Familiar with database design, relational databases, SQL, Basic – ITIL methodology (ITIL v3 certification a plus). 

EEO Statement:
Next Gen Cyber LLC is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.