Desktop Support

  • Next Gen Cyber LLC
  • Gaithersburg, MD
  • Apr 29, 2018
Full time Systems Administration

Job Description

Business and Legal Resources - Gaithersburg, MD

We are looking for a Desktop Support person to join our IT Team. The Desktop Support person

will be responsible installation, repair and maintenance of microcomputers and peripheral


Qualified candidates will be able to diagnose and thoroughly resolve problems by

distinguishing between local hardware, application and network problems. Knowledgeable of

predominate operating systems including IOS, Windows 7 and Microsoft products, Internet

Explorer and Office Suite applications is required. Candidates should also possess the ability to

coordinate the timely repair or replacement of defective equipment to ensure computer

hardware and associated peripherals are functioning as designed.

Desktop Responsibilities:

Device Deployment, Repair, Maintenance computer and peripheral devices.

Ensures new device meets the requirements of the customer.

Migrates applicable settings and configuration from replaced device.

Assures all asset documentation in help desk system and supporting systems is

accurately updated.

Methodically and efficiently troubleshoots reported problems.

Actively communicates and collaborates with customer regarding problem investigation

and resolution.

Effectively utilizes troubleshooting tools and test equipment to identify issues.

Immediately removes from service any device that poses a risk to the security or

integrity of the network

Accurately documents and thoroughly details problem and resolution within the Help

Desk System.

Inspects equipment and conduct preventative maintenance on devices and peripherals.

Reports and documents devices that must be considered for replacement or removed

from service.

Desktop Qualifications:

MAC and Windows experience required, IOS experience is a plus.

Ability to work on-site and be self-motivated on daily tasks

Prefer MAC and Windows experience. IOS experience is a PLUS.

Ability to work on-site and be self-motivated on daily tasks

Excellent communication skills, particularly verbal skills

Strong interpersonal skills: professional, courteous, friendly, warm, empathic, level-

headed and composed

Flexible and adaptable to quick changing environment(s)

Strong problem solving skills and ability to make swift, sound judgments

Ability to influence and drive change

Must have excellent interpersonal, relationship and negotiating skills

Work with hand tools requiring dexterity, skillful eye to hand coordination and repeated


Required lifting and transport of heavy equipment (up to 30lbs)

Must have average to above average eyesight and be able to easily distinguish colors

and shading

Job Type: Full-time

Required experience:

  • desktop support: 3 years