Your Next Challenge:
Take a vital role in assisting the desktop support team provide high quality support to our user community.
Support and perform maintenance on the end-user computer environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting JBG’s internal IT Helpdesk operations. Support and administer JBG’s PCs, printers, phones, conference rooms, and related equipment. Tasks include end user support of applications and hardware, performing PC maintenance, upgrades and configurations.
As part of your daily responsibilities, you will be required to work both in-person and over the phone with JBG end-users. The ability to shift gears and work on multiple technologies on a daily basis will be critical to your success, as will the ability to work successfully with non-technical users.
Preference will be given to candidates with the following skills:
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel Requirements: There is potential for local DC/Metropolitan area travel for this role. The successful candidate should be able to travel up to 75% to different sites and property locations. The candidate’s ability to get to and from the properties will be at sole discretion of the candidate.
While performing the duties of this job, the employee is frequently required throughout the day to sit for periods of time, use hands and fingers to handle and feel, and talk or hear in response to end-user inquiries. Daily requirements include the ability to stand, walk, reach with hands and arms and stoop, kneel, crouch or crawl required to lift between 10 and 25 pounds. Occasionally, the employee will be required to lift up to 50 pounds. Specific vision requirements for the job include close vision (at 20 inches or less) and color vision.
Next Gen Cyber, LLC is a Cybersecurity Workforce Development Company dedicated to building the next generation of cybersecurity professionals. As part of our mission, we work closely with job seekers and employers to fill open positions requiring qualified cybersecurity talent. Partner with us as we strive to bridge the cyber talent gap.