IT Specialist

  • Next Gen Cyber LLC
  • Columbia, MD, United States
  • Apr 29, 2018
Full time Risk Management Technology R&D Systems Development Knowledge Management Customer Service and Technical Support Network Services

Job Description


The IT Specialist will provide technical support to an intelligence government program in a wide range of areas, including configuring hardware and software programs, assisting with technology tasks and projects, and providing support for complex technology issues.  Duties and responsibilities may include:

  • Administer the day-to-day operations and support of virtual and physical environments for desktop PCs and servers.
  • Administer the day-to-day operations and support of multiple networks.
  • Responsible for Microsoft Active Directory in a mixed computing environment.
  • Assist in the implementation of computer security measures to safeguard technology and information.
  • Develop and perform intrusion detection to verify effectiveness of security.
  • Answer help desk requests received via phone, email and chat sessions. Diagnose, research and document solutions to these requests.
  • Develop and implement short-term and long-range automation improvement plans, ensuring the changes can be implemented with minimal disruption.
  • Provide users with professional, technical training in all areas concerning servers and their operating systems, including all relevant software, tools, and utilities.
  • Participate in the development, testing and implementation of disaster recovery procedures for critical systems to ensure continuous operations.
  • Ensure that all systems are designed, maintained, and operated to meet local and national standards.
  • Recommend, configure, and install pro-active monitoring tools.
  • Document and diagram server structures and external processes.
  • Configure, deliver and install desktop and laptop computers, monitors, printers and related hardware and accessories.
  • Maintain hardware and software via installation of firmware updates, software updates and patches.
  • Troubleshoot problems with the operation, performance and/or functionality of desktop application software and hardware as well as audio and video systems.
  • Provide support for mobile computing devices and remote access.
  • Perform other duties as assigned.
  • This position requires physical demands such as moderate heavy lifting.

Required Skills and Qualifications:

  • Five years of advanced experience with installation, configuration, maintenance, and support of information technology systems & networks.
  • Experience with VMWare ESXi.
  • Experience with Microsoft Windows Active Directory, DNS, DHCP, and DFS.
  • Experience with networking equipment including routers, switches, and wireless technologies (preferably Cisco).
  • Experience with Network-attached storage.
  • Strong Verbal and Written Communication Skills

Desired Skills and Experience:

  • Similar experience supporting intelligence community agencies preferred
  • Experience with USIC IT Systems
  • Proficient with Word, Excel and SharePoint

Experience Requirements:

  • 4 years (minimum) experience IT support to government programs.

Education Requirements:

  • Bachelor’s degree