The Applications Analyst is responsible for coordination, support, training, and reporting for software applications utilized in the Transit and Airport divisions. This person needs to quickly become an expert in data and information platforms and will liaison between field, department, and management teams.
Essential Functions and Responsibilities:
Communicate and coordinate updates on applications such as: Inventory and Contract Management, Customer Relationship Management (CRM), Inventory Charting Programs, Sales
Dashboards, etc. Develop on-boarding and ongoing technical training of Transit and Airport software systems.Provide ongoing first level technical support. Generate custom revenue reporting for management team. Generate and summarize website analytics for business intelligence. Assist in implementation of CRM system.
Knowledge, Skills, and Ability Requirements:
Reasoning, math, and language skills should be performed at an advanced level.
Advanced understanding and documented experience of MS Excel, Access, or other database
Demonstrates superior interpersonal skills and ability to effectively communicate across diverse
audiences through verbal and written communication.
Excellent problem solving skills.
Ability to multi-task and complete several projects simultaneously.
Adept at understanding the organizational needs and adjusting priorities accordingly.
Ability to identity critical tasks independently and work with a sense of urgency.
Dedication and willingness to support others, and display empathy when supporting team members.
Education and Experience Requirements:
Bachelor-degree required, preferably in related discipline.
2-3+ years information system experience preferred.
Google analytics certification preferred.
Experience in at least one or more CRM platforms (ie: Salesforce, Sugar, etc) required.
Physical Demands and Work Environment:
The primary work environment is an office.
The physical demands for this position include light lifting, seeing (with a focus on reading), sitting more than 50% of the time, talking, and walking.
Nights spent traveling, away from home, are less than 10%.
Job Type: Full-time
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